answers to frequently asked questions


 

Do you have a storefront?

Not yet but our full service commercial kitchen facility is located on 1st Avenue and is licensed and regularly inspected by our local health inspector at the Panhandle Health Department. Order pick up is available at The Pickled Kitchen downtown during their normal business hours on your selected pick up date.

Do you have a phone number I can call?

We don’t. We’re a little bakery and right now only have the capacity to receive and manage orders online. When you reach out, we promise you’ll receive a prompt response. Please do check your spam folder for our reply as we often get booted there.

Can you make me a cake flavor that’s not on your menu?

We do not offer off-menu or custom flavors. Our current cake flavors can be found on the Layer Cakes page.

Do you do novelty cakes?

We don’t. We stick to what we’re practiced at which is anything you see an example of on the website. We don’t do character or theme cakes and we do not provide custom messaging on cakes (ex. “Happy Birthday______!”)

How do I place an order for a cake?

All of our semi-custom cakes and cupcakes are available for order on our Layer Cakes page.

How far in advance should I order my semi-custom cake?

During market season (May-October) seven days advance notice for your order is greatly appreciated. Three days notice is required. Once you place your order we will review it and send you an invoice. Payment in full confirms your order. For more information please see our general terms.

Do you deliver?

For wedding and event orders, yes. Delivery charges may apply. Please contact with the details of your event for a quote. All other orders can be collected from our our local pick-up partner, The Pickled Kitchen, located at 312 N First Avenue, during their normal business hours on designated Saturdays dates.

What if there are no pick-up dates for semi-custom cakes near the time of my event?

We’re a small bakery and our goal is to provide as many collection dates each month as possible in hopes that at least one will work out perfectly for you. If our closest pick-up or delivery date to your event is still a bit far away we recommend selecting the closest date available and popping the cake right into the freezer. With the exception of cakes that contain crème patissière, all of our cakes freeze beautifully for up to 4 weeks. Send us an email through the contact page to coordinate a date.

Can I choose the color of my buttercream flowers?

For fully custom cakes, yes, but for our semi-custom floralscape cakes, no. Streamlining the design helps us make the ordering process quick and easy for you and it helps us serve as many customers as possible. Rest assured that the arrangement of the flowers is unique from cake to cake so if you’re a repeat customer (thank you!) you’ll get a fresh look every time. 

How do I place an order for market bakes?

If you’re ordering a semi-custom cake or cupcakes you can add additional items, including market bakes, on the order form. For a market bakes-only order, simply head to the market order page and fill out the online order form there.

How do I order a custom cake for a wedding or special event?

Click right here. Custom dessert table information can also be found on this page.

How should I serve and store my cake?

All of our cakes are best served at room temperature (although we prefer the interior of the carrot cake slightly chilled.) Our Swiss meringue buttercream is made exclusively with real grade AA butter and nobody likes eating a cold stick of butter! Temperature makes all the difference between a light, silky buttercream and a greasy one. To ensure that your cake is at it’s very best, please follow the serving instructions on our Cake Serving Tips page. You’ll also find a slicing guide to help you maximize servings.

Have another question that you need answered?

The best way to reach out is through the form on our Contact page. You can also send us an email at thecakeryonfirst (at) gmail (dot) com. We write it that way so the bots don’t spam us.

Do you make gluten-free cakes?

We do! Check out the Layer Cakes page for more details.

Do you make vegan cakes?

We do not. All of our recipes are heavily dependent on eggs, butter, and multiple other forms of dairy.